When the Speak2Leads system calls your business, you will hear the system announce the lead information as well as give a series of prompt options. The prompts describe actions sales reps can take by pressing various touch tone keys. Below is a list of automated prompt options:
Press 2 (default): "Press 2 to speed dial this lead."
Pressing 2 generates the outbound call to the prospect.
Press 9 (default): "Press 9 to hear this message again."
Pressing 9 will repeat the message. By default, the system will repeat the message up to 5 times (this is adjustable).
Press 3: "Press 3 to decline and stop reattempts."
Pressing 3 declines the call and removes it from the queue.
Press 5: "Press 5 if you converted this lead."
Pressing 5 allows the representative to tag the call if they converted the lead. This announcement is played after the lead hangs up.
Pressing 5 in the middle of the call will terminate the call. Therefore, remember to press 5 once the conversation is over