The lead is automatically removed from our call queue when the rep’s phone and the lead’s phone are connected for 00:40 seconds or more. (This duration be adjusted but it works well because it leaves time to listen to a voice mail greeting and leave a voice mail without exceeding the time limit). 

There are a few other ways to remove the lead from the queue;

  • Stop post from CRM or webpage
  • Press 3 prompt via S2L
  • S2L Active Calls Dashboard
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