There are two options available to ensure that your leads are called during normal business hours in their respective timezone:

1) Route calls based on a specific field that is captured on your web form. Speak2Leads can assign a timezone to each field value that is captured.

For example, you may capture the lead's region on your web form. Speak2Leads can then assign a timezone to each region listed on your form.

Field name = "Region"

Field value = "Eastern"

Timezone assigned will be EST

2) Update your S2L routing schedule hours to a time frame that would universally work for most timezones. We recommend business hours that run from 10am - 7pm Central time, which would ensure that leads in the Pacific timezone don't receive calls before 8am and leads in the Eastern timezone don't receive calls after 8pm.

Did this answer your question?